A1 · Critical
Needs confirmingUsers experience significant time and mental energy loss when trying to find suitable gear for specific activities due to overwhelming catalog choices and technical jargon.
A2 · Critical
Needs confirmingUsers frequently experience frustration when they see a product they like in real life (e.g., on a friend) but cannot effectively search for it in the Nike App due to a lack of technical vocabulary or specific product names.
A5 · Critical
Needs confirmingUsers are attracted to the AI Personal Shopper primarily for its ability to provide quick, expert-level functional and technical product recommendations with clear justifications, leading to increased confidence and reduced mental effort in purchase decisions for specific activities or gift-giving.